The Granary

Self Catering Holiday Cottage

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Tel. 01594 861294

Email. ferndalehouse@live.co.uk

Address.

Ferndale, Upper Lydbrook,

Forest of Dean. Gloucestershire.

GL17 9LQ

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1. THE CONTRACT:

This contract is for the short-term holiday rental of ‘The Granary’ (at Ferndale House B&B Lydbrook) and is made between Ferndale House B&B (the “Owner” or “us”) and the person making the booking (the “Lead Hirer”) and all members of the holiday party (together the “Hirer” or “you”) as set out below. The contract is not effective until the required deposit payment has been received and confirmation sent from the Owner to the Lead Hirer. The Lead Hirer is responsible for all persons in the party and should ensure that they are aware of these booking conditions. The Lead Hirer must be at least 18 years at the time of booking.

2. BOOKING:

Bookings are at the Owners discretion. Please note that the premises are non-smoking at all times, however smoking is permitted in the garden. The Owner reserves the right to decline any booking or refuse to hand over a key to any person who has not complied with these booking conditions. Bookings are confirmed in writing following payment of a deposit of 25% of the total rental cost. All bookings (including online bookings) shall only be effective and give rise to a contract when the deposit payment has cleared and your booking has subsequently been confirmed by us via letter or email.

3. PAYMENTS:

Payment can be made by Credit/Debit card (call 01594 861294) bank transfer (sort code 30-98-26, account number 46555568) or Paypal at ferndalehouse@live.co.uk. A deposit equal to 25% of the total rental cost is required to secure a booking (except where the first day of the Hirer’s holiday is less than 4 weeks away) in which case full payment should be made at the time of booking. Otherwise the balance of the rental payment will be due up to 4 weeks before the holiday commencement date (it should be noted that only 1 reminder will be sent 5 weeks prior to check in). If the balance is not received within the time specified the Owner reserves the right to cancel the booking and retain the deposit.

4. CANCELLATION:

We hope that you do not have reason to cancel your booking, but should you need to, then we would retain the deposit if you cancel the booking within 10 weeks of the check in date. All paid deposits are refundable if the booking is cancelled up to 10 weeks prior to the check in date. Any balance payments that have been made are refundable if reservations are cancelled up to 4 weeks prior to check in date; however any cancellations within 4 weeks of the check in date are non-refundable. The Owner strongly recommends the Hirer take out holiday Cancellation and Curtailment insurance. If the reason for the cancellation is covered by the policy and the relevant documents are produced, the cost of hire will be met by the insurers.

5. BOOKING ALTERATIONS: Any change in holiday dates will be subject to the agreement of the Owner. If for reasons beyond its control the Owner has to cancel or alter arrangements made for the Hirer it will return to the Hirer any monies paid, whereupon the Owner’s liability will cease.

6. DAMAGES, BREAKAGES & GOOD CONDUCT:

The Hirer agrees a) that the supervision of children, babies, dogs and any adults requiring care remains the responsibility of the Hirer at all times; b) to be responsible for leaving the accommodation in good order and clean condition; c) to pay for any damage or loss however caused, excluding reasonable wear and tear incurred during occupation; d) not to cause nuisance or annoyance to other guests; e) to allow reasonable access to the cottage by the Owner if it is deemed necessary. If in the opinion of the Owner any person is not suitable to continue their occupation of the cottage because of unreasonable behaviour, damage or nuisance to other parties, the contract may be discharged and the Owner may repossess the cottage immediately. The Hirer will remain liable for the whole cost of hire and no refund shall be due.

7. PERIOD OF HIRE/OCCUPANCY:

Occupancy shall be from 15:00 on the day of arrival to 10:00 on the day of departure, unless special arrangements have been made (we have only a limited time to prepare the cottage for the next guests and you are asked to respect this). The number of persons occupying a cottage must not exceed the maximum stated in the current cottage description.

8. DOGS: By prior arrangement only.

The owner reserves the right to refuse access to dogs at their discretion. In order to ensure that the Owner continues to welcome dogs the Hirer must undertake the following: a) all dogs must be kept under strict control at all times whilst on the premises; b) any fouling of lawns, paths etc. must be cleared up without delay; c) the Hirer must bring the dogs’ bedding; d) dogs are not allowed on beds, chairs or sofas.

9. DESCRIPTIONS:

Whilst the Owner makes every effort to ensure the accuracy of cottage descriptions, descriptions are inevitably subjective and are for guidance only. If there are any points of particular importance please contact the Owner to clarify information. Whilst the Owner has taken all reasonable steps to ensure that the information contained in its brochures, tariffs, leaflets and advertisements are accurate the Owner reserves the right to alter, substitute or withdraw any service, facilities or amenity.

10. LIABILITY:

Hirer’s use the accommodation and amenities at The Granary at their own risk. The Owner, its employees or agents are not liable for any injury, loss, damage or expense howsoever arising (save for that occasioned directly by the Owner’s own negligence or willful default in respect of which the amount of said claim shall be limited to the amount covered under the Owner’s then current indemnity insurance). No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Hirer or any member of the party during their occupancy.

11. COMPLAINTS:

Every effort has been made to ensure you have an enjoyable stay. We value your custom and hope you will return. If you do have a complaint or problem it should be advised to us as soon as possible so that it can be resolved before departure.

12. CIRCUMSTANCES BEYOND THE CONTROL OF THE OWNER (FORCE MAJEURE):

If for any reason we have to cancel your booking in advance due to circumstances beyond our control such as fire, flood, exceptional weather conditions, agricultural controls, epidemics or destruction/damage to property (“force majeure”) you will be refunded the full amount of your rental payment. If we have to terminate your holiday early for the above type of reason you will be refunded a prorated amount of your rental payment. No additional compensation, expenses or costs will be payable.

13. GOVERNING LAW:

This contract shall be governed by and construed in accordance with the laws of England. For the benefit of the Owner to Hirer hereby submits to the jurisdiction of the English Courts.